Vedder App Privacy Policy

Who we are

Vedder Sanitary Services operates the Vedder mobile app. If you have any questions about this policy or want to make a privacy request, you can contact us at [email protected] or call +61 3 9357 9166.

Information we collect

Account and profile information

• Username
• Name
• Email address, if provided
• Phone number, if provided
• Role and account status information

Operational and customer-service information

• Assigned runs and schedules
• Service card details such as customer name, site address, opening hours, contact details, and service notes
• Service completion notes, product/service status, and service log history
• Driver-submitted reports and messages

Check-in and safety information

• Vehicle selection and odometer entries
• Fit-to-work responses
• Checklist responses and free-text notes
• Terms acceptance and signature image

Device and notification information

• Push notification token
• Device platform needed to deliver announcements
• Basic technical data made available by our notification and hosting providers to operate the service

Locally stored information

• Authentication tokens stored in secure device storage
• Offline copies of runs, cards, reports, and check-ins stored on the device to support app use when connectivity is limited
• Saved username and app preferences if the user chooses to keep them on the device

How we use information

• Authenticate users and maintain app sessions
• Show assigned work, customer service details, and service history
• Record check-ins, safety declarations, reports, signatures, and completed service logs
• Sync operational data between the app and Vedder systems
• Send announcement and support notifications
• Respond to support requests, feedback, and privacy enquiries
• Protect the app, our systems, and the people who rely on them

How information is shared

We share information only as needed to operate the Vedder app and the supporting services behind it.

• With Vedder backend systems that manage authentication, runs, service cards, reports, and announcements
• With service providers that help us deliver mobile push notifications, such as Firebase Cloud Messaging
• With mapping providers if a user chooses to open a customer address in Apple Maps, Google Maps, or another external maps application
• When required by law, regulation, or a valid legal process

We do not sell personal information, and we do not use the app for third-party advertising.

Tracking and advertising

The Vedder app is not designed to track users across third-party apps or websites for advertising purposes. We do not provide third-party advertising inside the app.

Data retention

Data is retained for as long as it is reasonably required for operational, contractual, safety, record-keeping, or legal purposes. Information cached on a device may remain there until the user logs out, clears the app, or removes the app from the device.

Security

We use reasonable administrative, technical, and organizational measures to protect information handled through the app. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices and requests

• You can choose whether to enable push notifications on your device.
• You can update profile information available in the app.
• Because the app is intended for authorized business use, access, correction, or deletion requests may need to be handled through Vedder directly.